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Delivery & Returns




  1. Simone Olivia uses the Royal Mail Recorded Delivery service with a 3-5 day delivery time.

  2. We deliver to the UK ONLY  P&P within the UK is standard flat rate of £4.95 unless otherwise stated.

  3. If the delivery address is outside the UK please contact us before purchasing.  

  4. Please contact me with regards to the shipping of furniture & other larger orders.



  1. Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

  2. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

  3. To complete your return, we require a receipt or proof of purchase. 

  4. Please do not send your purchase back to the manufacturer.

  5. Please note there is no refund available on special orders

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact


Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at and send your item to: 60 Spring Grove, Loughton, Essex, IG10 4QE

To return your product, you should mail your product to: 60 Spring Grove, Loughton, Essex, IG10 4QE

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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